Emergency Service
To ensure the safety of our community and team, we will be offering No-Contact Service
1. Drop off your vehicle using the night drop envelopes
2. Our staff will communicate with you via phone and text
3. Once your vehicle is ready, you will be able to pay over the phone or by online payment
4. Invoices and vehicle inspection reports will be emailed to you or left in your vehicle.
5. During pick up, please contact us and we will place your keys in your vehicle
6. Your key and all touchpoints in the vehicle will be sanitized.
One of our team members will walk you through the process when you book an appointment.
To schedule an emergency appointment please call us at (519) 744-4119 or email kitchenerhonda@gmail.com
Is your dealership open to the public?
Yes and no. We have closed our in-person operations for all areas of dealership other than essential service. Our service department remains open using a no-contact service operation. For more information see above.
Is Kitchener Honda an essential service?
Yes, in accordance to the Province of Ontario Motor vehicle, auto-supply, auto and motor-vehicle-repair, including bicycle repair, aircraft repair, heavy equipment repair, watercraft/marine craft repairs, car and truck dealerships and related facilities are deemed an essential business. We have been asked to put into place any and all measures to safeguard the wellbeing of their employees on the front-lines.
Can I get my car serviced?
Yes, we are open to service your car if it is an emergency. There are people who must still go to work each and every day, many of whom are working longer and more challenging hours. We know your vehicle is an essential part of your day and we’re here to help keep you going. Our dealership is absolutely off limits to anyone who is self-isolating or displaying COVID-19 symptoms. We have a no-contact service experience in place for all of our customers. Processes are in place to ensure social distancing and rigorous disinfecting procedures. To schedule an appointment please call us at (519) 744-4119 or email kitchenerhonda@gmail.com
Is the express lube shop open?
No, not at this time. We have closed it to keep the public and our team safe. However, our service department will remain open for emergency appointments. To schedule an emergency appointment please call us at (519) 744-4119 or email kitchenerhonda@gmail.com
I bought a new or used car, when can I get it?
If you have recently purchased a vehicle, we will absolutely make arrangements for you to take possession of your recent purchase. We will be contacting all customers with upcoming vehicle delivery dates in order of priority. You can reach our sales team at tyler@kitchenerhonda.com or call us at (519) 744-4119
My lease is coming up to the end of term. What do I do?
Don't worry; there are lots of options available to you, and we are still available to support you. We will be contacting all customers with upcoming lease expirations in order of priority to discuss options. You can reach our sales team at tyler@kitchenerhonda.com or call us at (519) 744-4119.
I currently have a loan or lease with Honda Financial Services. Can you help me?
If you are currently leasing/financing through Honda – Honda Canada Finance Inc is here to support you through these exceptional circumstances. They are offering payment relief to our customers on a case by case basis. Customers can request payment relief by calling or emailing customer service:
Local Number: 519-744-4119
Email: kitchenerhonda@gmail.com
*PLEASE NOTE – If you email Honda Canada Finance Inc, please include the following details:
Full Name (First & Last)
Full Address (as noted on your account)
Telephone Number (as noted on your account)
Vehicle Identification Number (VIN) or Honda Financial Services (HFS) account number
Date of Birth
Original Selling Dealership
*Current turnaround time for email requests is 7 business days.
If you have a vehicle loan with another financial institution (Royal Bank, TD etc.) and have questions or concerns, please email kitchenerhonda@gmail.com
I need to buy a vehicle. Can you help me?
We remain working remotely to serve you. With today's technology it is possible to buy a new or used car over the telephone or online. In fact, we have been doing this regularly for many years now. We sell vehicles to people located as far away as North Bay or as close by as around the corner. We have the tools required to help you make a good automotive decision while practicing social distancing. You can reach our sales team at tyler@kitchenerhonda.com or call us at 519-744-4119.
Please visit us on our Facebook page for regular updates.
https://www.facebook.com/kitchenerhonda/
Our entire team at Kitchener Honda wants to thank you for trusting us and assure you every measure is being taken to keep our community safe and healthy.
